Terms of Service
The commercial and legal terms that govern your engagement with Tookio Solutions for consulting, implementation, and software deliverables.
1. Engagement Scope & Milestones
All implementation and custom development work is governed by a mutually executed Solution Blueprint specifying project milestones, deliverables, user acceptance criteria, and timelines.
2. Intellectual Property & Custom Code
Clients retain full ownership of their operational data. Custom Frappe applications and scripts developed specifically for the client are delivered with clear source code access under agreed license terms.
3. Service Level Agreements (SLA)
Post-implementation maintenance, emergency response windows, and software update schedules are defined in formal Service Level Agreement schedules accompanying active support contracts.
4. Inquiries & Legal Notice
For questions regarding contracts or service terms, contact our commercial team at [email protected].